December 11, 2013
In late 2010, we introduced the new ET-1200x line of electronic controllers. These controllers have excelled in the marketplace and have fully supplanted the previous ET-10000 line of products. The ET-10000 controller was designed in 2001, and our repair facility is regularly running into part shortages, making it very difficult to continue to support. In order to keep our resources focused on developing new, cutting edge technology and supporting products that we are actively manufacturing, we have made the decision to completely phase out the ET-10000 product line.
Phasing out the ET-10000 product line means that we will discontinue all repairs, software maintenance, and replacement parts. Documentation for the ET-10000 products will remain available, but will no longer be updated or maintained in any way.
With discontinued components already unavailable, some controllers may not be repairable, even if we receive them before the June 15, 2014 cutoff date.
To best serve our customers, all inquiries and requests should be directed through the normal sales channels, or contact ETC’s Channel Sales Manager, Shane Soum, at firstname.lastname@example.org.
Extreme Telematics Corp. appreciates and values our business relationships and looks forward to our customers’ continued interest in our products. While we regret any inconvenience this announcement may cause, we are eager to supply future product requirements with our improved and proven ET-1200x product line.
Extreme Telematics Corp.
5925 12th Street SE, Bay 14
Calgary, Alberta T2H 2M3